Shipping policy
Processing time (ALL ORDERS) : 2 - 5 Working Days
United Kingdom Rates:
Standard Tracked Shipping (2 - 4 Working Days): £4.99
Europe:
Standard Tracked Shipping ( 3 - 10 Working Days) : Depends On Weight
International:
Standard Tracked Shipping ( 3 - 15 Working Days) : Depends On Weight
*Disclaimer: We (Patet Skin Ltd) do not take any responsibility for delays caused by our courier company. Any additional charges applies in the event of failure delivery, customs and more are not covered by Patet Skin Ltd and the liability lies with the customer. Please contact us as at: hello@patetskin.com if you think you are eligible for a refund.
Cancellation Policy:
All sales are final & orders will not be cancelled due to the high volumes of orders and emails we get! Please ensure you review your order and are happy with it before placing it.
COVID-19 SHIPPING UPDATE:
- Processing times may be delayed. Processing times are generally within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/restocks, limited edition releases and promotions.
- We will notify you as soon as you order ships or if we foresee any issues with fulfilling your order.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
*Please understand that business days do not include the weekends or holidays such as New Years Day, Bank holidays, and Christmas.